Shipping policy
Shipping Policy
Thank you for shopping with us. Below you’ll find important information regarding our shipping process.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be extended slightly.
Shipping Time
Estimated delivery times:
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United Kingdom: 7–14 business days
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International: 10–20 business days
Delivery times are estimates and may vary due to factors outside of our control, such as customs delays or courier issues.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information where available.
Please allow 24–48 hours for tracking updates to appear.
Incorrect Address
Please ensure all shipping details are correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at info@neatnest.org.uk and we will be happy to assist you.
Customs & Duties
For international orders, customs fees or import duties may apply and are the responsibility of the customer.